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Return

For us it is important that you are 100% satisfied with your purchases. Therefore you are allowed to consider and return the items you bought in our online store.

Terms & conditions
You have 14 days after the delivery date of the items to consider your purchase. If you decide not to keep the items you ordered, you can return them within this 14-day period. The items need to be returned undamaged, unworn and with the original labels attached. The return address is mentioned on the packing list. Customers in the Netherlands and Germany can return free of costs. You can use the address sticker on the packing list. At this moment in all other countries the costs relating to return-shipments are for your own account. 

We want to continue to optimize our products and service. Therefore we would like to hear why you return items.

If you wish to exchange an article for a differrent size or color please also return your article. You can order a new article in the right size or color on the website.

Returns are at your own risk
IMPS&ELFS accepts no responsibility for damage or loss during transit of any returned items. We will send you a confirmation e-mail when we receive your returned shipment in good order. As soon as possible after receipt of the returned item we will credit the account or credit card you used to make the payment. If we have any issues regarding the condition of a returned item, we will contact you.

Damaged upon receipt?
As set out in our conditions, you are obliged to report any damage immediately upon receipt. This allows us to ensure a replacement is dispatched. Please phone our customer service at once:
+31 020 3460180. You can also contact us via service@imps-elfs.com.

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